Policies and Privacy Terms
Eligibility
Our Return Policy covers artisanal LED-lit acrylic angels that remain in their original, unused condition with all packaging intact. Custom-etched pieces with personalized scripture are typically final sale unless a manufacturing defect is present upon arrival. We ensure every divine messenger meets our high spiritual and technical standards before being sent to its new home.
Timeframes
Customers have a specific window of 14 days from the date of delivery to initiate a return request. Privacy requests regarding data correction or deletion are processed within 30 days. We respect the sanctuary of your personal information and aim to provide timely resolutions for both gift returns and privacy inquiries.
Refunds and Privacy
Refunds are issued to the original payment method once the returned item is inspected. Regarding your privacy, we collect only necessary details like email and shipping address to fulfill your orders. Your data is encrypted and never sold to third parties, ensuring your spiritual shopping experience at 9th Hour Promises remains secure and private.
Return Instructions
Step 01
Initiate Return
Contact our support team with your order number to request a return label for your artisanal angel.
Step 02
Secure Packaging
Ensure the acrylic angel and LED base are safely packed in their original protective artisanal housing.
Step 03
Ship Item
Drop off the package at any authorized carrier location. Refund will be processed upon inspection.
Legal Support
If you have any questions regarding our legal policies, returns, or divine promises, our support team is available to provide clarity and assistance. Please reach out to us using the direct channels provided.
Email Us
9thHourPromises@gmail.com
Customer Support
Available Monday to Friday, 9AM - 5PM EST